PCM Medical Services

Benjamin Hall 5 years ago

Until recently, I had great respect for Dr. Coleman. While most of my visits to PCM Medical lasted 2-4 hours, I was generally impressed with her quality of care and attention to detail. I was a patient of Patricia's for over two years. I was punctual to my appointments, I came informed and with questions, and I respected the general workflow and the inadequacies of her office relative to other practices (lack of equipment, etc.). In 2020, I began experiencing surprise appointment cancellations. Although clearly overbooked, I accepted each cancellation as simply the cost of doing business. With each reschedule and subsequent appointment, I observed Dr. Coleman rushing through my appointment. After one visit, I was convinced that she had forgotten critical details within my medical record. Fast forward to August 2021 and a very serious case of poison ivy (my second episode with Dr. Coleman): After several failed attempts to contact her office, I finally spoke with an office admin. I informed them of my condition and that it was worsening. I was told that I'd be contacted as soon as Dr. Coleman was available. I called two more times and received the same response. 24 hours passed. As

T Davis 5 years ago

it's unfortunate that people complain about the wait times when they are actually the cause of the wait times. I've seen Dr. Coleman since 2006 and she's AMAZING and compassionate. So much so that she listens to everything her patients have to say during the visit even if it's just talking about their pets. This unfortunately causes others waiting to see her to get frustrated while they simultaneously (and selfishly) do the same thing. I've become accustomed to simply taking the day off on my scheduled appointments with her and if I see impatient patients I'll just wave them ahead of me. I mean, she's worth the wait in my opinion and she'll be my doc until she retires.

Amanda E. 5 years ago

Dr. Coleman is absolutely amazing. She truly cares about her patience and provides the best care around. She is attentive and helpful. She is very up to date with everything going on in the medical field and it shows in her ability to properly diagnose her patients. The only true con to her practice is the fact that appointments quickly turn into 2.5 hours+ of a wait time. The wait time is incredibly unfortunate, but it’s worth it to see her. You just really have to set some time aside.

Lady Gaga 6 years ago

Mixed feelings about this doctor's office. It doesn't usually take long to get in to see Dr. Coleman. However the wait time is awful. Expect your window time to run roughly 2 hrs behind. If you are able to get seen sooner, not counting the time you have to wait in the room, than you're having a good day. Plan your day accordingly and realize if you can't do this then you need to go some where else. The claim is that the doctor spends time with each patient and that can cause the delay. I have noticed several people having the same window time, I have also timed my interaction with the doctor and how long she tends to be in other rooms. I believe it is due to over booking. Dr. Coleman is the only doctor at this location, she is not interested in having another doctor at her practice. This means if something comes up the appointments are canceled. You may or may not get a call. Some times I did sometimes I went to a locked office. Trying to reschedule is not always the easiest. It depends on the office staff. Some of the ladies were amazing and would get back to me the next day. While others left me debating if I should just go in to schedule the appointment. You have to call the doc

Ms. Unique 6 years ago

This is an amazing doctor! If you want someone that will truly take the time out to hear you and care about her patients this is the doctor for you. I WOULDN'T TRADE HER FOR ANYTHING IN THE WORLD! Dr. Coleman will be my doctor until she retires!!!!!